Smartproxy - Notice history

All systems operational

Support chat widget - Operational

Smartproxy Dashboard - Operational

Smartproxy Website - Operational

Proxies

Operational

Residential Proxies - Operational

Datacenter Proxies - Operational

ISP Proxies - Operational

Scraping

Operational

SERP Scraping API - Operational

eCommerce Scraping API - Operational

Web Scraping API - Operational

Social Media Scraping API - Operational

Tools

Operational

Site Unblocker - Operational

Proxy Extension - Operational

Notice history

Sep 2024

We are currently experiencing Google access issue with newly purchased residential subscriptions (up to 25GB)
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Issues with some Dedicated Static Residential isp.visitxiangtan.com ports
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Currently, we have detected that some of the ports that are used with isp.visitxiangtan.com proxy server are returning 503 responses. As a temporary solution, we recommend switching to a different port range if there are any issues with currently used ports.

Residential proxies
  • Resolved
    Resolved

    Issue has been resolved, residential proxies are now operational.

  • Monitoring
    Monitoring

    We are currently monitoring the situation.

  • Investigating
    Investigating
    We are currently investigating this incident.
Issues with Livechat
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    Issue has been identified and is being investigated by Livechat.

Aug 2024

Scheduled maintenance
  • Completed
    2024-08-20 at 10:30 AM
    Completed
    2024-08-20 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    2024-08-20 at 10:00 AM
    In progress
    2024-08-20 at 10:00 AM
    Maintenance is now in progress
  • Planned
    2024-08-20 at 10:00 AM
    Planned
    2024-08-20 at 10:00 AM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, the Dashboard will be unavailable.

LiveChat disruption
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We're currently investigating the issue.

LiveChat disruption
  • Resolved
    Resolved

    The issue was resolved and the chat widget is operating as usual

  • Investigating
    Investigating
    We are currently investigating this incident.
LiveChat disruption
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We're currently investigating the issue.

Currently experiencing issues with Residential Proxies
  • Resolved
    Resolved

    The fix has been successfully implemented.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2024

Service disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're currently investigating the issue.

Scheduled maintenance
  • Completed
    2024-07-02 at 9:30 AM
    Completed
    2024-07-02 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    2024-07-02 at 9:00 AM
    In progress
    2024-07-02 at 9:00 AM
    Maintenance is now in progress
  • Planned
    2024-07-02 at 9:00 AM
    Planned
    2024-07-02 at 9:00 AM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, login and access may be disrupted.

Scheduled maintenance
  • Completed
    2024-07-02 at 7:30 AM
    Completed
    2024-07-02 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    2024-07-02 at 7:00 AM
    In progress
    2024-07-02 at 7:00 AM
    Maintenance is now in progress
  • Planned
    2024-07-02 at 7:00 AM
    Planned
    2024-07-02 at 7:00 AM

    We will be performing an urgent scheduled maintenance on the Scraping product line. Clients may experience a slowdown in Scraping results during this time.

Jul 2024 to Sep 2024

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